Relationship with secretarial/

clerical staff

·         Poor

·         Makes unreasonable demands

·         Lack of respect for their role in team

·         Acceptable

·         Demands appropriate workload

·         Acceptable

·         Good

·         Able to constructively make suggestions for changes

·         Productive relationship

Efficiency

·         Instructions unclear i.e. work to be done

·         Fails to respond to secretarial messages

·         Secretaries never sure where they can be contacted

·         Gives reasonably clear instructions

·         Answers secretarial queries promptly

·         Diary known to relevant secretary

·         Very clear instructions

·         Answers all queries promptly and appropriately

·         Shares diary planning with relevant colleagues

Standard of dictation and record keeping

·         Dictation unclear

·         Records untidy/illegible

·         Dictation adequate

·         Records tidy and legible

·         Excellent dictation

·         Records clear and completely maintained