COUNSELLING SKILLS

Rapport with patients

·         often awkward

·         establishes rapport in most situations

·         manages in difficult situations

Counselling skills

·         unable to establish agenda

·         misses cues/clues

·         listens well

·         developing skills

·         good under-standing of patients’ needs/reactions

·         experienced counsellor

Clarity of information giving

·         unable to give clear information

·         explanations usually clear

·         skilled at giving appropriate information

Awareness of ethical/moral issues

·         little awareness

·         able to respond to patients

·         can initiate discussions

Handling difficult situations

·         little success

·         developing skills

·         mature approach

Involvement of co-workers

·         does not encourage discussion

·         willing to involve co-worker

·         discusses sessions afterwards

·         experienced in joint counselling

·         involves co-worker appropriately